Frequently Asked Questions

Project alteration requests allow Hosts and Kwicksters to request changes to specific details of a cleaning project after it's been created but before the Kwickster marks it as completed.

Both Hosts and Kwicksters can submit project alteration requests. Hosts can request changes to date and time, price, and Kwickster Deal. Kwicksters can request changes to date and time.

1. Open the cleaning project within the KwickTurn app.
2. Click on the "Alteration" button
3. Select the type of change you want to request.
4. Submit your request.

The other party will receive a notification and can either accept or decline the request. Both parties have the right to decline a request if it doesn't meet their needs or expectations.

Not necessarily. Alterations might not be possible once a project has reached certain stages (e.g., if cleaning has already been completed). Additionally, alterations might not need acceptance if they are submitted before the Kwickster has accepted the project (eg. a host can change the date and time of the project in this case and the project details get updated with the new schedule). Certain changes like price changes might always require acceptance by the other party.

Yes, in this case the host would submit a Kwickster Deal change request, and then select a Deal with the scope needed. If you don’t already have an existing Deal with the scope needed, initiate a new one by requesting a Be-Spoke quote from your Kwickster through the chat feature.

If an agreement isn't reached, the project will continue as originally scheduled. However, please note that if a Kwickster rejects a Host’s request, they automatically get de-assigned from the project, and the project is opened to backup Kwicksters.

As early as possible to allow enough time for communication and potential adjustments.

Hosts and Kwicksters can submit disputes within 3 days of a cleaning project's completion through the KwickTurn app.

Hosts can submit disputes for Cleaning Quality Issues: If the cleaning doesn't meet your expectations; Damage: If a Kwickster causes property damage during the cleaning project; No Shows: If the Kwickster doesn't arrive for the scheduled cleaning.

Kwicksters can submit disputes for Unforeseen Added Expenses: If additional cleaning supplies are needed and/or additional cleaning tasks arise beyond the agreed scope that were not already reconciled in an approved alteration.

Please provide clear and relevant evidence to support your claim, such as:

- Photos: Showing the cleaning quality, damage, or missed areas.
- Messages: Any relevant communication with the other party.
- Receipts: If claiming additional expenses.

Both parties can communicate back and forth within the app, presenting their sides with evidence. You have 2 attempts to reach a mutual agreement.

If no agreement is reached, the dispute escalates to KwickTurn support. We will review all claims and evidence before making a final determination.

Dispute resolution typically takes around 30 days if both parties fail to reach a mutual agreement, and KwickTurn support needs to investigate and make a final determination.

Both parties are notified of the final decision, which is binding.

In rare cases, you may request a review if you have new evidence not previously presented by contacting support at [email protected].

After completing the dispute process, if the host is to be refunded, refunds are then issued from the Kwickster to the host, excluding service fees. Service fees contribute to maintaining the platform and covering operational costs. Refunds can be full, or partial depending on the nature of the dispute.

When a host issues payment to a Kwickster, the full amount is transferred to the Kwickster’s Stripe account, then Stripe subtracts KwickTurn platform fee from the full amount. In the case of a full refund from a Kwickster to a host, the Kwickster refunds the original full transaction amount. If there are insufficient funds, Stripe places the refund in pending status until the account deficit is reconciled by either an auto debit from the bank account (only if the Kwickster is enrolled in auto debit with Stripe), or a manual transfer from the Kwickster bank account initiated by the Kwickster. Otherwise, the host may choose to initiate the chargeback process with their card issuer, which may result in additional fees levied against the Kwickster if the dispute is upheld.

Initiate a dispute in the KwickTurn app, providing details about the issue, and select “refund” as the desired outcome. Once the dispute is upheld in the host’s favor, the refund will be processed.

When you first sign up for the KwickTurn app using your email address, the app’s enrollment wizard seamlessly guides you through completing your profile. You first enter your name, then select your role as Host. Then you have the option to upload a photo as your profile picture. Then complete enrollment by accepting the Terms & Conditions. Then you can always access your profile by tapping your profile picture on the home screen, or tapping the More tab, then tapping your profile picture. You can make edits to your profile, including your email address for app communications. However, you must continue using that original email address to login to the app.

To add your property to the KwickTurn app, tap on the Add your first Property button. Then the wizard seamlessly guides you through adding your first property. Once added, you can view and manage the property on the Manage Properties page. Tap on the Manage tab, then tap on the Properties page, and then select the property to view or edit. You can also add new properties here on the Manage Properties page by tapping the :plus: button.

Kwicksters are our network of friendly, reliable and efficient cleaners and service providers who are ready and eager to provide their services to your short term rental properties.

Once you have added your payment method and your first property, you are ready to start finding Kwicksters to add to your team in the KwickTurn app. Tap on the Manage tab, then tap on the Properties page, and then select the property to view or edit. Then in the Team section, tap the :plus: button, then tap the Find more Kwickster button. The app will display the available Kwicksters in your area, and display their KwickTurn Deal price automatically calculated for your property. Then tap on the Kwickster you would like to work with, and tap the KwickTurn Deal price button to request this Deal with this Kwickster. Once you confirm, the Kwickster is added to your team. If it’s the first Kwickster on your team, they are automatically assigned as the Primary. You can then add Backups to your team by repeating this process of adding Kwicksters.

The KwickTurn app is designed to make creating and managing your cleaning projects even easier. First, the app can automatically create cleaning projects once you have imported your Airbnb or VRBO calendars into the property page (see more info on importing Airbnb and VRBO calendars below). You can also manually create projects on the Manage Projects page. Tap on the Manage tab, then tap on the Projects page, and then tap the :plus: button, then follow the prompts through creating your project. Once projects are created, all of the upcoming projects for all your properties are conveniently located on the home screen for fast access. To view all projects including upcoming, ongoing, completed, and canceled projects, tap on the Manage tab, then tap on the Projects page, and then tap See all projects.

To ensure accurate syncing of your booking information, you'll need to obtain iCal links from both platforms. Here's how:

For Airbnb:

Visit the Airbnb Help Center article on calendar syncing: https://www.airbnb.com/help/article/99

Click or scroll down to the section titled To Export a Calendar

Follow the detailed instructions to generate your unique iCal link.

Additional tips:

Double-check the URLs before importing them to ensure accuracy.

If you manage multiple listings, repeat the process for each one.

Allow a few minutes for the initial iCal sync to complete. After the initial sync, your KwickTurn calendar will update every four hours, adding and removing projects automatically based on updates to your rental property’s calendar.

For enhanced calendar management features, consider third-party tools designed for multi-platform syncing.

Still have questions? Reach out to our support team for further assistance.

Payments can be made using a credit card only. Once you have added your credit card in the Payments portal, all projects booked through the app will automatically be paid for upon completion of each project.

Reviews are crucial for Kwicksters and our host community. They help ensure quality for hosts and offer valuable insights for future customers. Reviews also benefit Kwicksters, providing feedback to improve their services. Honest feedback is key to this process. By taking the time to write a thoughtful review, hosts can empower Kwicksters to grow their business and provide an even better experience for future clients.

Once your Kwickster marks the project as completed, you will have the opportunity to review the project photos and leave a rating and provide feedback using the review pop up on the home tab. If you need to review the project in more detail, you can skip the pop up and navigate to the project in the app and tap the Review button to leave your feedback. You will have 15 days after a project is completed to leave your review.

When you first sign up for the KwickTurn app using your email address, the app’s enrollment wizard seamlessly guides you through completing your profile. You first enter your name, then select your role as Kwickster. Then you must complete the ID verification process by uploading photos of your government issued photo identification, along with a selfie photo of yourself taken with the app. Then complete enrollment by uploading a photo as your profile picture and accepting the Terms & Conditions. Then you can always access your profile by tapping your profile picture on the home screen, or tapping the More tab, then tapping your profile picture. You can make edits to your profile, including your email address for app communications. However, you must continue using that original email address to login to the app.

You can set your cleaning rates for our KwickTurn instant book pricing in your Kwickster Settings in the KwickTurn app. Once you select that you accept KwickTurn Deals, you can then use our KwickTurn price tool to configure your KwickTurn price. You first set your base price which is your minimum price that you would charge for a cleaning project regardless of the property details, and then set your unit rates for different property features and add-on services and then use our KwickTurn pricing simulator which allows you to test different pricing models and see their impact on your earnings, empowering you to maximize your earnings

The KwickTurn pricing tool was intentionally crafted and specifically designed with short term rental turnovers in mind as it takes into account the statistically common standard cleaning services required to turnover properties for guests. However, we understand that every project is not the same and it is impossible to anticipate and predict every scenario. So if there is a gap, we welcome your feedback so we can add these services in the future. And you have the option to only accept Be-Spoke Deals where hosts will have to request your pricing estimate.

The KwickTurn app is designed to make managing your cleaning projects even easier. Once you have a Deal with a host and they add you to their property team and assign projects to you, all of the upcoming projects for all properties are conveniently located on the home screen for fast access. To further view all projects including upcoming, ongoing, completed, and canceled projects, tap on the Manage tab, then tap on the Projects page, and then tap See all projects. It is important for Kwicksters to accept projects assigned to them as much as possible to avoid projects being reassigned to backup Kwicksters. You can always check the Pending projects to make sure you have accepted all projects.

You can only submit Deal alteration requests on Be-Spoke Deals and update the price and scope. To do so, go the My Deals tab and locate the Deal you would like to alter and tap the Alteration button. Once submitted, the host can accept or decline the alteration. If accepted, the Deal is updated to reflect the changes.

Verifying your identity helps ensure the security of your account and protects against fraud. It also helps us comply with certain regulations and keep our platform safe for everyone

You will typically be asked to submit a government-issued photo ID, such as a driver's license or passport. Depending on your location and selected verification level, you may also be asked to provide additional information like your address or phone number.

KwickTurn takes your privacy seriously and uses your information only for the purposes of verifying your identity and preventing fraud. Your data is securely stored only up until it is processed. Once processed, your data is no longer stored in our databases.

Unfortunately, verifying your identity is a mandatory requirement for using KwickTurn.

KwickTurn processes all payments through our payment processor, Stripe, which will send you a 1099-K if you meet certain thresholds. You can read more about this in the official Stripe support article below.

1099-K forms issued by Stripe: https://support.stripe.com/questions/1099-k-forms-issued-by-stripe

If you do not meet these criteria, you will not be given a 1099-K by Stripe. Generally, Stripe issues 1099-Ks by January 31 each year.

Please log in to Stripe or contact Stripe directly if you have further questions. You can contact Stripe support at the link below.